hexes-top
Pwc / Government of Canada

Claims Administration QA Strategy and Staff Augmentation

Artistic style of hexagons laid out together. Hexagon 1 shows a man exiting the TTC station. Hexagon 2 shows a TTC Bus.

CSE helped the TTC test and certify its highly-complex One Fare implementation

The Toronto Transit Commission (TTC) faced a very public and immovable deadline to allow transit riders to only pay once when connected to and from TTC and GO transit, Brampton Transit, Durham Region Transit, MiWay and York Region Transit. With tight deadlines and an extremely complex web of integrated systems, CSE was selected as its partner to represent the TTC to build and execute testing of this critical technology leading to the launch milestone.

Through our managed services engagement, we helped the TTC design the appropriate test scenarios to cover integrations with GTA transit agencies, multiple payment methods, and a myriad of hardware and fare scenarios. The result was simple: the One Fare program launched on-time allowing TTC riders to transfer between different transit agencies without paying double fare.

Download Detailed Case Study PDF

The client needed to rapidly stabilize a claims administration system that had evolved organically as business requirements expanded. With court-mandated deadlines approaching, the system required formalized testing processes to support three parallel development initiatives while maintaining production stability.

The QA challenges at the PwC / Government of Canada

Graphic representing Challenge 1 - clock moving fast

Challenge 1

Establish formal testing framework and processes

Challenge 2

Improve production stability and reduce regression issues
Graphic representing Challenge 2 - cube with vertex connected by spheres

Challenge 3

Manage aggressive timelines across three parallel development streams
Graphic representing Challenge 3 - a filter with a gear moving inside

Challenge 4

Navigate complex non-linear multi-level approval process with dual sign-off requirements
Graphic representing Challenge 4 - a gear rotating

Challenge 5

Execute comprehensive security permissions overhaul (10,000+ permission verifications)
Graphic representing Challenge 5 - three figures representing humans with restart symbol in the middle

The CSE Solution to solve the QA challenges at the PwC / Government of Canada

Rapid Development

CSE delivered qualified candidates within 2 weeks. The team of 6 QA professionals including a Test Lead was fully vetted and operational within the client's standard onboarding timeframe. When resource adjustments were needed, CSE's technical vetting process and rapid response ensured seamless replacements within days without impacting the timeline.
Graphic representing Solution 1 - clock moving fast

Strategic Leadership

The CSE Test Lead managed a total team of 17 testers (6 CSE + 2 onshore + 5 offshore + 4 BAs), providing both tactical test execution and strategic guidance on development sequencing to ensure all work could be completed on time.
Graphic representing Solution 2 - a circle connected to 8 smaller circles

Technology Stack

Salesforce Service Cloud with custom Flows, Apex code, and Omni-Channel routing. Azure DevOps for project management, test management, and collaboration.
Graphic representing Solution 3 - a filter with a gear moving inside
20+
Payment Methods
30+
Fare Payment Devices
6
Transit Agencies
15+
Fare Types
10+
Routing Options per Agency
40+
Discount, pass, & loyalty scenarios